Festive Fingerprints recognises the trust that you place in us when providing us with your personal data, and we are committed to being transparent and respectful in the ways we handle your information. 

This policy tells you how we collect and use your information, and your rights in having your personal data protected. We may make changes to this policy from time to time, so please check back occasionally. This policy was last updated on the 16th September 2019.

How we Collect your Data

When you shop on this website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number and product selections. If you are unwilling to share this information with Festive Fingerprints then I am afraid we will be unable to accept your order.

How we Store your Data

Festive Fingerprints will retain the information that you provide to us for as long as it is needed to administer the relationship we have with you and for the purposes for which it was originally intended.  All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access. In some cases, we will need to retain your details to meet legal requirements, such as the records we are required by law to keep regarding shipping. We are also required by HMRC to keep a copy of your order confirmation for up to 7 years to comply with regulations.  Your order confirmation will contain your name and delivery address and details of the products that you bought only. When we do not require your information any more, it will be disposed of securely. 

Festive Fingerprints will not record nor take your credit card or other payment information. The payment process is undertaken by Stripe Payments Europe Ltd, the chosen payment provider of WIX, our website hosting platform. At no time will you enter payment details onto

How we Use your Data

Festive Fingerprints confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office. We use your information only for the following purposes:

  • Processing your order and communicating with you to ensure that all details of the order fit your requirements;

  • Delivery address and contact telephone number only, to our third party delivery couriers (for express delivery).

  • For statistical or survey purposes to improve this Website and its services to you;

  • To serve website content to you;

  • To administer this website;

  • For legal reasons, such as maintaining records of invoiced goods

  • If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

  • In case you wish to make a new order with Festive Fingerprints.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

How and Why We Share your Data

Your Personal Information may be disclosed to reputable third parties who will deliver your order. Festive Fingerprints requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Festive Fingerprints for mailing or marketing purposes. 

Your Updated Rights Regarding your Data that we Hold

With effect from the 25th May 2018, the General Data Protection Regulation will ensure that all individuals have the following rights:

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability (that is, you can request to know of any information held on you at any time)

  • The right to object

  • Rights in relation to automated decision making and profiling.

Please contact us at if you feel that any information that we have about you is inaccurate and needs to be corrected. You can contact us if you wish to object to the way that your data is being processed, to withdraw your consent for processing, to make a complaint about the use of your data or to request that your data is deleted. You have the right to ask for a copy of the information that we hold about you. This is known as a Subject Access Request and you can to allow us to provide this information to you.

If you feel that we have not handled your data correctly, you can get information on your rights through the Information Commissioners Office at

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to