DELIVERY AND RETURNS

Delivery Costs:
UK Second Class delivery for all orders is £3.00
European delivery for orders below £16.00 is £9.50
European delivery for orders over £16.00 is £14.50
Worldwide delivery for all orders below £16.00 is £11.50
Worldwide delivery for all orders above £16.00 is £19.00

Studio Turnaround Time:
Please allow a studio turnaround time of 3 weeks for all non personalised orders.
Please note that all personalised orders will not be dispatched until early November.

Delivery Policy:
Once your order has been received a confirmation will be sent to you by email. If we are unable to fulfill your order for any reason we will contact you by email advising you of this.

All UK orders are sent via Royal Mail Second Class.
For orders to the UK please allow 3-5 working days for delivery, once you have received your dispatch notification.

Please note that delays in the service of Royal Mail are beyond my control. During the busy Christmas period some deliveries may take longer to arrive. If you haven't received your order within the time frame above, I ask that you please allow an additional 4 working days before getting in touch.

Festive Fingerprints cannot be held responsible for any loss or damage to your order once it has been dispatched.

All International orders are sent via Royal Mail Tracked.
For orders to Europe please allow 10-12 working days for delivery, once you have received your dispatch notification.

For orders to the rest of the world please allow 16-18 working days for delivery, once you have received your dispatch notification.

Please note that delays with customs processing within Australia, New Zealand and the U.S.A are not within my control. This may add additional time before delivery is successful.

Festive Fingerprints is based in the U.K. If you live in a country where duty is payable on goods sent from the U.K, please note that this is not included within the cost of the item. Duties are the responsibility of the purchaser. As of 31.12.20, this now also includes the EU and Ireland.

Returns Policy:
If for any reason you are not entirely satisfied with your order you may return your order in its original condition, along with proof of purchase, for a full refund within 7 working days from delivery.

In order to receive a refund, you must tell us within 7 working days from the day you received your order that you intend to return it and the reason why at festivefingerprints@gmail.com